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The Business of Fashion

Jessica Kwon

Editorial Associate

Jessica Kwon is an Editorial Associate at The Business of Fashion (BoF). She is based in New York and holds a bachelor’s degree in English literature, creative writing and Asian/Pacific Islander American Studies from the University of Michigan.

    Beauty

    Lady Gaga Is Haus Labs’ New CEO

    Former chief executive and co-founder Ben Jones has exited the company.

    Workplace & Talent

    Who’s to Blame for Bad Customer Service?

    After Kelly Clarkson’s viral clash with a Brooklyn boutique, BoF’s Jessica Kwon and Cathaleen Chen join Sheena Butler-Young on The Debrief to unpack why customer service keeps failing shoppers — and who’s actually paying for it.

    Workplace & Talent

    Why Is It Still So Painful to Shop in Stores?

    Kelly Clarkson’s viral feud with an independent Brooklyn toy store has ignited debate over poor customer service, which experts say can be remedied with investment in training and employee motivation.

    News & Analysis

    CFDA Vice Chair Aurora James Sued for Fraud

    A Brooklyn-based creative agency is suing James and the Fifteen Percent Pledge, the nonprofit she founded, alleging $1 million in unpaid fees for production work on the organisation’s 2026 gala.

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    Global Markets

    Did Fendi Commit Cultural Appropriation in India? It’s Not That Simple

    A reissued Baguette bag sparked outrage online after its product description failed to credit the cultural origins of its mirrored embroidery. Designer Maria Grazia Chiuri has worked for decades with the Mumbai-based artisans who make it.

    Fashion Week

    CFDA’s Steven Kolb Resigns Following PETA Altercation

    In a video that went viral, the longtime trade body president is seen wrestling with protestors at a New York Fashion Week show.

    Retail

    Luggage Brand Paravel Relaunches Under New Ownership

    The direct-to-consumer luggage maker will return in October, a year after its IP was purchased by the owner of British luxury travel brand Antler in a liquidation sale.

    Retail

    Camper Acquires a Majority Stake in Ancient Greek Sandals

    In its first major acquisition, the family-owned Spanish footwear brand Camper has purchased a 60 percent stake in the Grecian sandal maker.

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    Beauty

    Acne’s Big Breakout Moment

    Despite affecting more than 1.7 billion people globally, acne care has been slow to innovate. Now a cohort of challenger skincare labels, from the likes of Alix Earle and Lili Reinhart, is paving a new landscape.

    Media

    Ahead of the Met Gala, a ‘Ball Without Billionaires’

    A fashion show co-organised by labour unions served as a protest against this year’s Met Gala. The theme? ‘Labour is art.’

    Retail

    How Gen Z’s Personal Style Obsession Is Changing Fashion

    The permanence of digital footprints and a lack of real-life community have historically crippled Gen Z’s sense of individuality when getting dressed. But they’re increasingly preoccupied by what constitutes singularly good taste.

    Media

    The Face Magazine to Shutter

    Seven years after its relaunch, the cult British magazine is closing in its ‘current iteration.’ Longtime editor-in-chief Matthew Whitehouse exited the publication in January.