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Retail

Analysis and advice from the front lines of the retail transformation.

The Webster to Open First Store Outside the US

The American boutique has emerged as a winner in the pandemic even as other multi-brand luxury retailers face challenges


At Zalando, Connecting Retailers to E-Commerce to Drive Growth

Zalando’s growing Connected Retail ecosystem offers retailers access to its platform in eight major markets at no cost, expanding its product assortment and localised service capabilities in the process.


The Payments Race: The Rise of Buy Now, Pay Later

We share actionable insights from the VOICES 2020 talk, identifying the consumer mindset driving the adoption of Buy Now, Pay Later solutions and why retailers should look to the fastest-growing online payment method in the US when developing post-pandemic resurgence plans.


The Year Ahead: Learning to Live with the Virus

Amid unprecedented levels of uncertainty, companies must rewire their operating models to enable flexibility and faster decision-making, while balancing speed and discipline in pursuit of innovation.


The Year Ahead: Diminished Demand Is Here to Stay

With consumer demand for fashion unlikely to bounce back in 2021, companies should seize new opportunities and double down on outperforming categories, channels and territories.


The Year Ahead: The Digital Sprint Will Have Winners and Losers

The pandemic has accelerated digital adoption. Successful fashion players must optimise their online experience and channel mix while finding persuasive ways to integrate human touch.


The Year Ahead: Travel Disruption Will Redraw the Fashion Map

With international tourism remaining subdued throughout 2021, companies will need to better engage with local consumers and make strategic investments in markets witnessing a stronger recovery.


The Year Ahead: Less Is More for Both Consumers and Brands

Consumers are rethinking how much they buy, while brands are realising that simply stocking more products does not drive better financial results. Winning companies must reduce complexity and inventory levels by taking a more focused and responsive approach to their assortment.


The Year Ahead: Rethinking Retail ROI

Amplified by a potential power shift from landlords to retailers and the need to seamlessly embed digital, companies will need to make tough choices to improve their return on investments.


Case Study | Inside Nike’s Radical Direct-to-Consumer Strategy

How did Nike’s share price hit an all-time high in the middle of a pandemic? The American sportswear giant’s success is rooted in a radical direct-to-consumer strategy built around content, community and customisation, and conceived for a post-internet world where brand connections are everything.


VOICES 2020: Retail in the Roaring ’20s

Futurist Doug Stephens, Farfetch chief executive José Neves, investor David Bell and others discuss the future of retail and how the pandemic will shape this next era of commerce.


Farfetch and Alibaba Open Up About Their Mega-Deal with Richemont

Speaking on the $1.15 billion mega-deal between Farfetch, Alibaba and Richemont for the first time at VOICES 2020, José Neves and J. Michael Evans laid out their vision for the year ahead.