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Retail

Analysis and advice from the front lines of the retail transformation.

John Lewis Boss to Exit After Weak Christmas Sales

Sales at one of Britain's best known store chains fell by 2 percent during the holiday period.


French Consumer Morale Drops As Strikes Continue

Retailers struggled through the holiday period as the ongoing protests kept shoppers at home nationwide.


How to Build the Retail Customer Service Dream Team

Good in-store service is vital to winning back customers and building a lasting brand.


Lessons From the Rise and Fall of Toms Shoes

The once-hot footwear brand's story is a cautionary tale for companies reliant on a hero product and narrow brand messaging.


Next's Strong Christmas Boosts Hopes for UK Retail Sector

The first major stock market-listed retailer to update on Christmas trading also forecast sales and profit growth for its 2020-21 financial year.


Why Highsnobiety Is Breaking Into Physical Retail

The streetwear media authority will link with Colette and Selfridges for its first brick-and-mortar launch.


The Year Ahead: Neighbourhood Stores Return

Consumer demand for convenience and immediacy is prompting retailers to complement existing brick-and-mortar networks with smaller format stores that meet customers where they are and reduce friction in the customer journey.


The Year Ahead: The Trade Shows of the Future

In a bid to differentiate themselves — or even just to survive — more trade shows will add B2C attractions or launch new services and experiences to improve relationships with their traditional B2B audience.


Hudson’s Bay Chairman Weighs Raising Offer for Retailer

Minority investors including Catalyst had opposed the previous bid, saying it undervalues the company’s real estate and that it didn’t provide enough disclosure to shareholders.


How US Apparel Retailers Can Try to Bounce Back in 2020

According to analysts, these will be the most important trends for apparel retailers and department stores to follow next year.


EssilorLuxottica Hit by $213 Million Fraud at Thai Factory

The scandal risks reigniting concern about a power struggle at the recently merged Italian-French eyewear conglomerate.


Barneys Ends Online Sales as It Prepares for New Ownership

The retailer suspended closeout sales on its websites and is transferring the remaining goods to Barneys stores slated to close.