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artificial-intelligence

Partner Content

Building Competitive Advantage in Customer Care Through AI

BoF and Zendesk gathered executives from Ralph Lauren, Walmart, Michael Kors and Tapestry for an intimate breakfast under the Chatham House Rule to discuss the challenges and opportunities in leveraging AI at key touchpoints in the customer journey.

Partner Content

Building Competitive Advantage in Customer Care Through AI

BoF and Zendesk gathered executives from Ralph Lauren, Walmart, Michael Kors and Tapestry for an intimate breakfast under the Chatham House Rule to discuss the challenges and opportunities in leveraging AI at key touchpoints in the customer journey.


Partner Content

Dubai’s Evolving Infrastructure and Fashion Value Chain

The second section of the paper ‘Inside the Fashion Opportunity in Dubai’ examines the evolution of Dubai’s infrastructure, from its advancing manufacturing and prototyping facilities to its reputation as a regional talent and logistics hub.

Partner Content

Dubai’s Evolving Infrastructure and Fashion Value Chain

The second section of the paper ‘Inside the Fashion Opportunity in Dubai’ examines the evolution of Dubai’s infrastructure, from its advancing manufacturing and prototyping facilities to its reputation as a regional talent and logistics hub.


Partner Content

Decoding Fashion and Retail Priorities With BoF and Shopify

Executives and technology leaders from luxury and fashion brands including Kering, Hermès, Gucci, Fendi, Nordstrom, Tapestry, Savage x Fenty, Versace and Value Retail, among others, joined BoF and Shopify for dinner in New York City.

Partner Content

Decoding Fashion and Retail Priorities With BoF and Shopify

Executives and technology leaders from luxury and fashion brands including Kering, Hermès, Gucci, Fendi, Nordstrom, Tapestry, Savage x Fenty, Versace and Value Retail, among others, joined BoF and Shopify for dinner in New York City.


Beauty

Big Beauty Brands Embrace AI Skin Analysis

Beiersdorf, Clarins and L’Oréal are among the beauty companies betting big on the technology as AI mania continues and its capabilities grow.

Beauty

Big Beauty Brands Embrace AI Skin Analysis

Beiersdorf, Clarins and L’Oréal are among the beauty companies betting big on the technology as AI mania continues and its capabilities grow.


Global Markets

Why Japanese E-Commerce Giant Rakuten Is Betting Big on AI

The e-tailer’s head of fashion Ryo Matsumara sees its recent investments in semantic search and other artificial intelligence features as key to driving sales growth in the country’s lucrative but lagging online luxury market.

Global Markets

Why Japanese E-Commerce Giant Rakuten Is Betting Big on AI

The e-tailer’s head of fashion Ryo Matsumara sees its recent investments in semantic search and other artificial intelligence features as key to driving sales growth in the country’s lucrative but lagging online luxury market.


Partner Content

The Five Strategies Defining Fashion’s Future in the Metaverse

‘Fashion’s Forward 5,' a note from The Metaverse Society, examines the five key themes that will redefine business practices and customer engagement in the metaverse. Discover key extracts from the report here, alongside BoF analysis.

Partner Content

The Five Strategies Defining Fashion’s Future in the Metaverse

‘Fashion’s Forward 5,' a note from The Metaverse Society, examines the five key themes that will redefine business practices and customer engagement in the metaverse. Discover key extracts from the report here, alongside BoF analysis.


Beauty

OpenAI Partners With Estée Lauder on R&D

The companies have built over 200 GPTs to develop and market new products with input from ELC employees.

Beauty

OpenAI Partners With Estée Lauder on R&D

The companies have built over 200 GPTs to develop and market new products with input from ELC employees.


Technology

How Trump’s Tech Policies Will Impact Fashion

The TikTok ban, social-media moderation, AI and crypto are among the parts of the technology landscape the Trump administration could reshape.

Technology

How Trump’s Tech Policies Will Impact Fashion

The TikTok ban, social-media moderation, AI and crypto are among the parts of the technology landscape the Trump administration could reshape.


News & Analysis

The State of Fashion 2025: Challenges at Every Turn

The ninth annual State of Fashion report by McKinsey & Company and BoF Insights, The Business of Fashion’s data and advisory team, reveals that economic and geopolitical challenges, combined with shifts in customer values, will define a turbulent year ahead. Download the full report to understand the 10 themes that will shape the industry and the opportunities for growth in 2025.

News & Analysis

The State of Fashion 2025: Challenges at Every Turn

The ninth annual State of Fashion report by McKinsey & Company and BoF Insights, The Business of Fashion’s data and advisory team, reveals that economic and geopolitical challenges, combined with shifts in customer values, will define a turbulent year ahead. Download the full report to understand the 10 themes that will shape the industry and the opportunities for growth in 2025.


Luxury

EssilorLuxottica Sales Slightly Miss on Worsening China Market

Weak sunglass sales in North America also weighed on the company’s performance, though it said its Ray-Ban Meta smart glasses were one of its strongest sales drivers in the region.

Luxury

EssilorLuxottica Sales Slightly Miss on Worsening China Market

Weak sunglass sales in North America also weighed on the company’s performance, though it said its Ray-Ban Meta smart glasses were one of its strongest sales drivers in the region.


Workplace & Talent

BoF Careers Community Event: Incorporating Generative AI into the Fashion Workplace

In Paris, leaders in talent acquisition from Chanel, Christian Dior Couture, Coty, Kering, Louis Vuitton, Rimowa and Saint Laurent among many others, attended an exclusive presentation and networking event at Hôtel Plaza Athénée.

Workplace & Talent

BoF Careers Community Event: Incorporating Generative AI into the Fashion Workplace

In Paris, leaders in talent acquisition from Chanel, Christian Dior Couture, Coty, Kering, Louis Vuitton, Rimowa and Saint Laurent among many others, attended an exclusive presentation and networking event at Hôtel Plaza Athénée.


Partner Content

How to Apply AI-Powered Personalisation to Omnichannel Retail

BoF shares insights on the application of AI into omnichannel strategies to meet increasing consumer expectations that retail experiences be ‘composed’ to match their preferences, sourced from BigCommerce’s recent thought leadership.

Partner Content

How to Apply AI-Powered Personalisation to Omnichannel Retail

BoF shares insights on the application of AI into omnichannel strategies to meet increasing consumer expectations that retail experiences be ‘composed’ to match their preferences, sourced from BigCommerce’s recent thought leadership.