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Beauty

Case Study | Building an Effective Loyalty Programme

Serving as the 'heartbeat' for brands and retailers that deploy them with the right rewards, loyalty programmes incentivise repeat purchases, boost customer lifetime value and provide businesses with invaluable data for personalised marketing. But brands need to balance costs and benefits while creating a programme that supports their goals, maintains brand equity and keeps users engaged.

Beauty

Case Study | Building an Effective Loyalty Programme

Serving as the 'heartbeat' for brands and retailers that deploy them with the right rewards, loyalty programmes incentivise repeat purchases, boost customer lifetime value and provide businesses with invaluable data for personalised marketing. But brands need to balance costs and benefits while creating a programme that supports their goals, maintains brand equity and keeps users engaged.


Partner Content

Putting the Performance into Wellness

As customer engagement with wellness practices matures, performance-based science and activities are increasingly popular and distinguishing providers in the market. BoF meets the VP of wellbeing at Auberge Resorts Collection, to discuss emerging trends in wellness and health and discover more about Auberge luxury resort Stanly Ranch’s best-in-class performance-suite and products.

Partner Content

Putting the Performance into Wellness

As customer engagement with wellness practices matures, performance-based science and activities are increasingly popular and distinguishing providers in the market. BoF meets the VP of wellbeing at Auberge Resorts Collection, to discuss emerging trends in wellness and health and discover more about Auberge luxury resort Stanly Ranch’s best-in-class performance-suite and products.


Direct-to-Consumer

Why Legacy Labels Still Want to Be DTC Brands

Companies like Nike, Levi’s and PVH, which have been on years-long journeys to ramp up their direct businesses amid ongoing challenges in wholesale, provide case studies for how to invest in the selling channel.

Direct-to-Consumer

Why Legacy Labels Still Want to Be DTC Brands

Companies like Nike, Levi’s and PVH, which have been on years-long journeys to ramp up their direct businesses amid ongoing challenges in wholesale, provide case studies for how to invest in the selling channel.


Luxury

Luxury Retailers Hope For Boost in London, Milan as Shoppers Avoid Paris Olympics

‘Paris will probably be slow,’ said Cartier CEO Cyril Vigneron.

Luxury

Luxury Retailers Hope For Boost in London, Milan as Shoppers Avoid Paris Olympics

‘Paris will probably be slow,’ said Cartier CEO Cyril Vigneron.


Retail

Counterfeit Goes Cool: Brands Urged to Embrace #Dupe

Gen-Z consumers are flaunting their knockoffs and imitations online. Social media experts say brands should play along.

Retail

Counterfeit Goes Cool: Brands Urged to Embrace #Dupe

Gen-Z consumers are flaunting their knockoffs and imitations online. Social media experts say brands should play along.


Partner Content

At Front Row, Accelerating New Routes to the Consumer

Formed of five different agencies with complementing areas of expertise, Front Row partners with beauty, health, wellness, and consumer brands to accelerate their e-commerce growth. Here, its chief brand officer, Christopher Skinner, shares the challenges and opportunities in reaching new consumers.

Partner Content

At Front Row, Accelerating New Routes to the Consumer

Formed of five different agencies with complementing areas of expertise, Front Row partners with beauty, health, wellness, and consumer brands to accelerate their e-commerce growth. Here, its chief brand officer, Christopher Skinner, shares the challenges and opportunities in reaching new consumers.


Marketing

The BoF Brand Magic Index: Volume 2

BoF Insights and Quilt.AI co-created The BoF Brand Magic Index to quantitatively analyse the brand-customer relationship. Using AI-driven analysis of tens of thousands of social media posts, the Index ranks fashion and luxury’s 50 most powerful brands based on the clarity of their identity and their relevance in culture between October 2023 and March 2024.

Marketing

The BoF Brand Magic Index: Volume 2

BoF Insights and Quilt.AI co-created The BoF Brand Magic Index to quantitatively analyse the brand-customer relationship. Using AI-driven analysis of tens of thousands of social media posts, the Index ranks fashion and luxury’s 50 most powerful brands based on the clarity of their identity and their relevance in culture between October 2023 and March 2024.


Technology

The Start-Ups Defying the Luxury E-Commerce Slump

It’s been a tough year for luxury e-commerce — but a crop of smaller marketplaces are beating the odds with a focus on emerging accessible luxury brands and a firmer grip on operating costs.

Technology

The Start-Ups Defying the Luxury E-Commerce Slump

It’s been a tough year for luxury e-commerce — but a crop of smaller marketplaces are beating the odds with a focus on emerging accessible luxury brands and a firmer grip on operating costs.


Retail

US Retail Sales Unexpectedly Flat in April

Consumers are focussing spending on essentials and cutting back on luxuries amid higher prices. But sales have held up as a strong labour market helped households navigate the high inflation environment.

Retail

US Retail Sales Unexpectedly Flat in April

Consumers are focussing spending on essentials and cutting back on luxuries amid higher prices. But sales have held up as a strong labour market helped households navigate the high inflation environment.


Retail

J.Crew Store Reopens in Soho

The American apparel chain will reopen a womenswear store in the retail neighbourhood since its last location closed in 2018.

Retail

J.Crew Store Reopens in Soho

The American apparel chain will reopen a womenswear store in the retail neighbourhood since its last location closed in 2018.


Retail

Thousands of Shoppers Swapped London for EU Since ‘Tourist Tax’

New analysis shows that 162,000 tourists from outside the European Union sought refunds on VAT — a sales tax — exclusively in Britain in 2019. One fifth of those tourists are now claiming rebates in other parts of the EU, where the tax break still applies.

Retail

Thousands of Shoppers Swapped London for EU Since ‘Tourist Tax’

New analysis shows that 162,000 tourists from outside the European Union sought refunds on VAT — a sales tax — exclusively in Britain in 2019. One fifth of those tourists are now claiming rebates in other parts of the EU, where the tax break still applies.


Marketing

Lilly Pulitzer Wants to Win Over a New Generation of Preppies

The brand, which celebrates its 65th anniversary this year, is introducing a new logo as part of a larger refresh in a bid to push the brand into the future.

Marketing

Lilly Pulitzer Wants to Win Over a New Generation of Preppies

The brand, which celebrates its 65th anniversary this year, is introducing a new logo as part of a larger refresh in a bid to push the brand into the future.