Bernard Arnault Joins X as LVMH CEO Fights Off Rumours of Family Disunity
French newspaper Le Monde published a six-part series last week on the tycoon, including alleged tensions among his family members driven by succession.
customer-service
Retail
Op-Ed | The Pop-Up Has Grown Up
Smart retailers are tapping into the power of the pop-up shop to study customers, test new business ideas and much more, writes Thomas S. Robertson.
Op-Ed | The Pop-Up Has Grown Up
Smart retailers are tapping into the power of the pop-up shop to study customers, test new business ideas and much more, writes Thomas S. Robertson.
Retail
The Store is Dead, Long Live the Store!
Retailers from Macy's to Gucci are building immersive experiences into their stores as they fight with Amazon and other online competitors for customers' attention. But will the investment pay off?
The Store is Dead, Long Live the Store!
Retailers from Macy's to Gucci are building immersive experiences into their stores as they fight with Amazon and other online competitors for customers' attention. But will the investment pay off?
News & Analysis
Alleged Balenciaga Store Racism Angers Chinese Consumers
"The outrage stems from a short video that shows a young Chinese man being roughly handled, reportedly at a Balenciaga store inside a high-end Paris
Alleged Balenciaga Store Racism Angers Chinese Consumers
"The outrage stems from a short video that shows a young Chinese man being roughly handled, reportedly at a Balenciaga store inside a high-end Paris
News & Analysis
When Online Shopping Goes Wrong
In the age of Amazon, shoppers have little patience. Here’s how retailers are using personal service — and the occasional free dog toy — to retain customers when the worst happens.
When Online Shopping Goes Wrong
In the age of Amazon, shoppers have little patience. Here’s how retailers are using personal service — and the occasional free dog toy — to retain customers when the worst happens.
Retail
Digitising the Sales Associate
Department stores and boutiques are using new digital technologies and training to amplify one of the things that still differentiates them from online competitors: their seasoned in-store sales associates.
Digitising the Sales Associate
Department stores and boutiques are using new digital technologies and training to amplify one of the things that still differentiates them from online competitors: their seasoned in-store sales associates.
Retail
Hudson's Bay Exposes Saks Fifth Avenue Customer Info Online
The company posted information including email addresses and phone numbers for customers at Saks as well as identification codes for products that customers signed up for on wait-lists.
Hudson's Bay Exposes Saks Fifth Avenue Customer Info Online
The company posted information including email addresses and phone numbers for customers at Saks as well as identification codes for products that customers signed up for on wait-lists.
Retail
US Retailers Value Enthusiasm Over Experience for Holiday Hires
Hiring managers in the United States said they are looking for "brand evangelism."
US Retailers Value Enthusiasm Over Experience for Holiday Hires
Hiring managers in the United States said they are looking for "brand evangelism."
Technology
‘Data Is the New Oil’ and More from SXSW
Collaboration, artificial intelligence, conversational commerce and the rise of Generation Z emerged as key themes at this year’s SXSW.
‘Data Is the New Oil’ and More from SXSW
Collaboration, artificial intelligence, conversational commerce and the rise of Generation Z emerged as key themes at this year’s SXSW.
Beauty
Will Social Selling Work in Fashion?
Supercharged by the rise of social media, new devices and new software, 'social selling' has taken off in beauty and jewellery. Will it work in fashion?
Will Social Selling Work in Fashion?
Supercharged by the rise of social media, new devices and new software, 'social selling' has taken off in beauty and jewellery. Will it work in fashion?
Retail
Macy's to Hire 85,000 Workers for Holiday Shopping Season
Macy's Inc plans to hire 85,000 temporary workers in the United States for the holiday shopping season, down from 86,000 last year.
Macy's to Hire 85,000 Workers for Holiday Shopping Season
Macy's Inc plans to hire 85,000 temporary workers in the United States for the holiday shopping season, down from 86,000 last year.
News & Analysis
Lucky Brand Enrages Customers After Cancelling Orders of One-Cent Jeans
Few Lucky Brand shoppers snapped up jeans for a penny each on Tuesday after the company messed up an online promotional code.
Lucky Brand Enrages Customers After Cancelling Orders of One-Cent Jeans
Few Lucky Brand shoppers snapped up jeans for a penny each on Tuesday after the company messed up an online promotional code.
The News in Brief
CVC Mulls Buying Stake in Jeweller APM Monaco From TPG
CVC Capital Partners is considering buying a stake in the fashion jeweller from private-equity firm TPG Inc., according to people familiar with the matter.
London’s Liberty Doubles Fabric Section as Sewing Booms
The department store has more than doubled the size of its fabrics department and will host crafting classes this autumn as social media drives a surge in activities like sewing.
US Businesses File Lawsuit Challenging New ‘Forced Labour’ Tariffs
Two small businesses, backed by the group that successfully sued over previous tariffs, say the new policy similarly exceeds the president’s authority to tax imports.
Perfume Maker Givaudan’s Sales Beat Estimates, Tariff Paybacks Weigh on Shares
Givaudan’s second-quarter organic sales came in ahead of market estimates on Thursday, but its shares fell 5 percent on litigation costs and tariff repayments.
Trump to Impose Forced Labour Duties on Friday as Temporary 10% US Tariffs Expire
The move is the White House’s latest effort to restore Trump’s campaign vision of a near-global tariff after the US Supreme Court in February struck down his ‘reciprocal’ duties.
LVMH Appoints General Manager of Fragrance
Givenchy executive Yann Musquin will lead the group’s fragrance portfolio, succeeding longtime division head Romain Spitzer.
India Changes Rule in Win for Foreign E-Commerce Companies
In a major win for Amazon, which lobbied for the change, the government will allow foreign e-commerce companies to buy products directly from Indian sellers and sell them to overseas customers.