Amorepacific Third-Quarter Revenue Rises 11%, Overseas Growth Cools
Revenue growth outpaced the previous quarter in the Korean conglomerate’s domestic market, but slowed internationally.
customer-service
Retail
Op-Ed | The Pop-Up Has Grown Up
Smart retailers are tapping into the power of the pop-up shop to study customers, test new business ideas and much more, writes Thomas S. Robertson.
Retail
The Store is Dead, Long Live the Store!
Retailers from Macy's to Gucci are building immersive experiences into their stores as they fight with Amazon and other online competitors for customers' attention. But will the investment pay off?
News & Analysis
Alleged Balenciaga Store Racism Angers Chinese Consumers
"The outrage stems from a short video that shows a young Chinese man being roughly handled, reportedly at a Balenciaga store inside a high-end Paris
News & Analysis
When Online Shopping Goes Wrong
In the age of Amazon, shoppers have little patience. Here’s how retailers are using personal service — and the occasional free dog toy — to retain customers when the worst happens.
Retail
Digitising the Sales Associate
Department stores and boutiques are using new digital technologies and training to amplify one of the things that still differentiates them from online competitors: their seasoned in-store sales associates.
Retail
Hudson's Bay Exposes Saks Fifth Avenue Customer Info Online
The company posted information including email addresses and phone numbers for customers at Saks as well as identification codes for products that customers signed up for on wait-lists.
Retail
US Retailers Value Enthusiasm Over Experience for Holiday Hires
Hiring managers in the United States said they are looking for "brand evangelism."
Technology
‘Data Is the New Oil’ and More from SXSW
Collaboration, artificial intelligence, conversational commerce and the rise of Generation Z emerged as key themes at this year’s SXSW.
Beauty
Will Social Selling Work in Fashion?
Supercharged by the rise of social media, new devices and new software, 'social selling' has taken off in beauty and jewellery. Will it work in fashion?
Retail
Macy's to Hire 85,000 Workers for Holiday Shopping Season
Macy's Inc plans to hire 85,000 temporary workers in the United States for the holiday shopping season, down from 86,000 last year.
News & Analysis
Lucky Brand Enrages Customers After Cancelling Orders of One-Cent Jeans
Few Lucky Brand shoppers snapped up jeans for a penny each on Tuesday after the company messed up an online promotional code.
The News in Brief
Hearst Magazines Names Juliana Stock President
Current president Debi Chirichella will be Hearst Magazine’s next chair.
Lilly Raises Sales Forecast, Widening Lead in Obesity Market
Eli Lilly & Co. raised its full-year sales forecast as demand for its blockbuster obesity and diabetes drugs continues to surge, giving the drugmaker more momentum as it expands into pills and develops even more powerful weight-loss treatments.
US to Temporarily Allow Compounding of Six Peptides
The move relaxes rules to access some peptide compounds for recovery, sleep and cognition and will require pharmacies to notify regulators about adverse events.
Adidas Keeps Humming With Apparel, Performance Sports Growth
The German sneaker brand on Thursday reported strong growth in apparel and sports gear, led by running, training and football products, elaborating on preliminary results published last week.
Uniqlo Scraps Price Rise on $2 Socks After Japanese Shopper Outcry
The decision underscores the challenge Japanese retailers face as persistent inflation squeezes household budgets.
Puig Targets €8 Billion in Annual Sales by 2032
Ahead of its first Capital Markets Day in Madrid, the Spanish beauty group has unveiled its “Vision 2032” and detailed its plans to grow its share of the global fragrance market.
Report: Puig, CVC, Cinven Eye Luxury Fragrance Maker Parfums de Marly
Private equity firms CVC Capital Partners and Cinven, along with Spanish beauty group Puig, are considering acquiring Parfums de Marly, the luxury fragrance brand owned by Advent International, two people familiar with the matter told Reuters.