Perfume Maker Givaudan’s Sales Beat Estimates, Tariff Paybacks Weigh on Shares
Givaudan’s second-quarter organic sales came in ahead of market estimates on Thursday, but its shares fell 5 percent on litigation costs and tariff repayments.
Customer Service
Latest News & Analysis
Retail
‘Stay Calm’: Walmart Trains Staff How to Deal With the Maskless
Although top health experts recommend wearing masks in public to prevent the spread of the virus, the issue of whether to wear one has swelled into a culture war.
‘Stay Calm’: Walmart Trains Staff How to Deal With the Maskless
Although top health experts recommend wearing masks in public to prevent the spread of the virus, the issue of whether to wear one has swelled into a culture war.
Global Markets
Coronavirus Is Disrupting Fashion’s Global Supply Chain. Here’s What Brands Can Do.
The deadly outbreak is taking a toll on China's economy, which produces one-third of the world's apparel. Brands need to prepare for shipping and manufacturing delays.
Coronavirus Is Disrupting Fashion’s Global Supply Chain. Here’s What Brands Can Do.
The deadly outbreak is taking a toll on China's economy, which produces one-third of the world's apparel. Brands need to prepare for shipping and manufacturing delays.
Retail
How to Build the Retail Customer Service Dream Team
Good in-store service is vital to winning back customers and building a lasting brand.
How to Build the Retail Customer Service Dream Team
Good in-store service is vital to winning back customers and building a lasting brand.
Retail
How to Handle a Customer Service Crisis
For retailers large and small, mishaps are inevitable. But how a company responds to its mistakes is crucial. If handled poorly, disgruntled customers may turn away from a brand for good. But the right moves can turn a disaster into an opportunity to build greater loyalty.
How to Handle a Customer Service Crisis
For retailers large and small, mishaps are inevitable. But how a company responds to its mistakes is crucial. If handled poorly, disgruntled customers may turn away from a brand for good. But the right moves can turn a disaster into an opportunity to build greater loyalty.
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Retail
Rent the Runway Pays Angry Customers $200 After Service Failures
The start up will issue refunds as well as give additional cash to customers who have had their orders canceled due to the supply chain problems.
Rent the Runway Pays Angry Customers $200 After Service Failures
The start up will issue refunds as well as give additional cash to customers who have had their orders canceled due to the supply chain problems.
News & Analysis
The Key to Happy Customers? Happy Employees
"Customer and employee satisfaction should be seen as two sides of the same coin."
The Key to Happy Customers? Happy Employees
"Customer and employee satisfaction should be seen as two sides of the same coin."
Entrepreneurship
Start-Up School | Chapter 4: Identify Your Target Customer
Founders must have a clear vision of their target customer, backed by a mix of intuition and data. Understanding who will buy a product forms the basis of nearly every business decision, from marketing strategy and pricing, to whether and where to open stores.
Start-Up School | Chapter 4: Identify Your Target Customer
Founders must have a clear vision of their target customer, backed by a mix of intuition and data. Understanding who will buy a product forms the basis of nearly every business decision, from marketing strategy and pricing, to whether and where to open stores.
Retail
Retailers Are Testing Facebook-Style Shopper Profiles
New software tracks every purchase you’ve made, product you’ve returned, ad you’ve clicked on and item you’ve tossed from your cart.
Retailers Are Testing Facebook-Style Shopper Profiles
New software tracks every purchase you’ve made, product you’ve returned, ad you’ve clicked on and item you’ve tossed from your cart.
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Retail
If We Built the Retail Model From Scratch, What Would It Be?
With the rise of the experience economy, retail spaces are undergoing a radical rethink of their business models — as well as their very purpose.
If We Built the Retail Model From Scratch, What Would It Be?
With the rise of the experience economy, retail spaces are undergoing a radical rethink of their business models — as well as their very purpose.
Technology
Bits & Bytes | Instagram's Shopping App, Amazon to Become the Top Seller of Apparel in US
This week, Instagram is tapping into e-commerce with a new platform, while Amazon is projected to overtake Walmart as the number-one retailer of apparel in the US.
Bits & Bytes | Instagram's Shopping App, Amazon to Become the Top Seller of Apparel in US
This week, Instagram is tapping into e-commerce with a new platform, while Amazon is projected to overtake Walmart as the number-one retailer of apparel in the US.
Marketing
How to Acquire Customers in a Crowded Digital Landscape
As more brands saturate the e-commerce retail space, companies are finding new — and sometimes very old — ways to market themselves.
How to Acquire Customers in a Crowded Digital Landscape
As more brands saturate the e-commerce retail space, companies are finding new — and sometimes very old — ways to market themselves.
Financial Markets
Kirsten Green’s Survival Guide for the ‘Retail Reckoning’
The Forerunner Ventures founder, who has backed the likes of Warby Parker, Glossier and Away, discusses her investment thesis and how to win in today’s retail reality.
Kirsten Green’s Survival Guide for the ‘Retail Reckoning’
The Forerunner Ventures founder, who has backed the likes of Warby Parker, Glossier and Away, discusses her investment thesis and how to win in today’s retail reality.
The News in Brief
Trump to Impose Forced Labour Duties on Friday as Temporary 10% US Tariffs Expire
The move is the White House’s latest effort to restore Trump’s campaign vision of a near-global tariff after the US Supreme Court in February struck down his ‘reciprocal’ duties.
LVMH Appoints General Manager of Fragrance
Givenchy executive Yann Musquin will lead the group’s fragrance portfolio, succeeding longtime division head Romain Spitzer.
India Changes Rule in Win for Foreign E-Commerce Companies
In a major win for Amazon, which lobbied for the change, the government will allow foreign e-commerce companies to buy products directly from Indian sellers and sell them to overseas customers.
Skincare Brand Prequel Appoints C-Suite
The dermatologist-developed label has named Nathalie Kristo as its first chief executive officer and Toral Patel as chief marketing officer.
Moncler Group Second-Quarter Sales Rise 5% as Stone Island Brand Outperforms
Stone Island’s strong performance helped offset slower growth at the Moncler brand, as the group continues its push to become less dependent on its iconic winter outerwear.
Mulberry Quarterly Sales Jump 23% as Turnaround Gathers Pace
The British luxury handbag maker reported a strong start to fiscal 2027 as CEO Andrea Baldo’s strategy gains traction and the brand gears up for designer Christopher Kane’s runway debut in September.
Phillip Lim Announces New Brand PlayLoveWin
The designer departed his namesake label 3.1 Phillip Lim in November 2024 to pursue personal projects.