Prada Revamps Milan Flagship to Cater to Top Clients and New Shoppers
The group is hoping the renovated eight-level complex can generate €100 million in annual revenue, chief executive Andrea Guerra told Reuters.
Customer Service
Latest News & Analysis
Retail
‘Stay Calm’: Walmart Trains Staff How to Deal With the Maskless
Although top health experts recommend wearing masks in public to prevent the spread of the virus, the issue of whether to wear one has swelled into a culture war.
‘Stay Calm’: Walmart Trains Staff How to Deal With the Maskless
Although top health experts recommend wearing masks in public to prevent the spread of the virus, the issue of whether to wear one has swelled into a culture war.
Global Markets
Coronavirus Is Disrupting Fashion’s Global Supply Chain. Here’s What Brands Can Do.
The deadly outbreak is taking a toll on China's economy, which produces one-third of the world's apparel. Brands need to prepare for shipping and manufacturing delays.
Coronavirus Is Disrupting Fashion’s Global Supply Chain. Here’s What Brands Can Do.
The deadly outbreak is taking a toll on China's economy, which produces one-third of the world's apparel. Brands need to prepare for shipping and manufacturing delays.
Retail
How to Build the Retail Customer Service Dream Team
Good in-store service is vital to winning back customers and building a lasting brand.
How to Build the Retail Customer Service Dream Team
Good in-store service is vital to winning back customers and building a lasting brand.
Retail
How to Handle a Customer Service Crisis
For retailers large and small, mishaps are inevitable. But how a company responds to its mistakes is crucial. If handled poorly, disgruntled customers may turn away from a brand for good. But the right moves can turn a disaster into an opportunity to build greater loyalty.
How to Handle a Customer Service Crisis
For retailers large and small, mishaps are inevitable. But how a company responds to its mistakes is crucial. If handled poorly, disgruntled customers may turn away from a brand for good. But the right moves can turn a disaster into an opportunity to build greater loyalty.
ADVERTISEMENT
Retail
Rent the Runway Pays Angry Customers $200 After Service Failures
The start up will issue refunds as well as give additional cash to customers who have had their orders canceled due to the supply chain problems.
Rent the Runway Pays Angry Customers $200 After Service Failures
The start up will issue refunds as well as give additional cash to customers who have had their orders canceled due to the supply chain problems.
News & Analysis
The Key to Happy Customers? Happy Employees
"Customer and employee satisfaction should be seen as two sides of the same coin."
The Key to Happy Customers? Happy Employees
"Customer and employee satisfaction should be seen as two sides of the same coin."
Entrepreneurship
Start-Up School | Chapter 4: Identify Your Target Customer
Founders must have a clear vision of their target customer, backed by a mix of intuition and data. Understanding who will buy a product forms the basis of nearly every business decision, from marketing strategy and pricing, to whether and where to open stores.
Start-Up School | Chapter 4: Identify Your Target Customer
Founders must have a clear vision of their target customer, backed by a mix of intuition and data. Understanding who will buy a product forms the basis of nearly every business decision, from marketing strategy and pricing, to whether and where to open stores.
Retail
Retailers Are Testing Facebook-Style Shopper Profiles
New software tracks every purchase you’ve made, product you’ve returned, ad you’ve clicked on and item you’ve tossed from your cart.
Retailers Are Testing Facebook-Style Shopper Profiles
New software tracks every purchase you’ve made, product you’ve returned, ad you’ve clicked on and item you’ve tossed from your cart.
ADVERTISEMENT
Retail
If We Built the Retail Model From Scratch, What Would It Be?
With the rise of the experience economy, retail spaces are undergoing a radical rethink of their business models — as well as their very purpose.
If We Built the Retail Model From Scratch, What Would It Be?
With the rise of the experience economy, retail spaces are undergoing a radical rethink of their business models — as well as their very purpose.
Technology
Bits & Bytes | Instagram's Shopping App, Amazon to Become the Top Seller of Apparel in US
This week, Instagram is tapping into e-commerce with a new platform, while Amazon is projected to overtake Walmart as the number-one retailer of apparel in the US.
Bits & Bytes | Instagram's Shopping App, Amazon to Become the Top Seller of Apparel in US
This week, Instagram is tapping into e-commerce with a new platform, while Amazon is projected to overtake Walmart as the number-one retailer of apparel in the US.
Marketing
How to Acquire Customers in a Crowded Digital Landscape
As more brands saturate the e-commerce retail space, companies are finding new — and sometimes very old — ways to market themselves.
How to Acquire Customers in a Crowded Digital Landscape
As more brands saturate the e-commerce retail space, companies are finding new — and sometimes very old — ways to market themselves.
Financial Markets
Kirsten Green’s Survival Guide for the ‘Retail Reckoning’
The Forerunner Ventures founder, who has backed the likes of Warby Parker, Glossier and Away, discusses her investment thesis and how to win in today’s retail reality.
Kirsten Green’s Survival Guide for the ‘Retail Reckoning’
The Forerunner Ventures founder, who has backed the likes of Warby Parker, Glossier and Away, discusses her investment thesis and how to win in today’s retail reality.
The News in Brief
JD Sports Names New North America CEO, Chief Marketing Officer
The sneaker retailer is shaking up its North American leadership as it looks to reverse soft sales and an extended slump in the stock market.
Top Africa Clothes Retailer Pepkor Sinks on Earnings Outlook
Shares in the South African discount clothing retailer fell the most in more than three years, as an expansion into banking weighed on profit forecasts.
Kimberly-Clark Prepares Asset Sales to Win EU Nod for Kenvue Deal
The US consumer goods giant is preparing concessions to address EU antitrust concerns about its bid for Tylenol maker Kenvue that could help it win approval for the $40 billion deal, sources told Reuters.
Kevin.Murphy Appoints New CEO
The Australian hair care brand has named Elisa Fischer its new global chief executive as it looks to push deeper into international markets.
Mco Parent VidaCorp Rebrands to Axia Beauty Group
The company, which also owns brands Nude by Nature and Poni, also announced its new global headquarters and chief marketing officer.
Fayed Abuse Victims Seek Up to £150 Million From Harrods
The retailer currently has a £62 million provision set aside for redress payments, but victims’ lawyers say more is likely needed.
Puig Acquires Sun Care Brand Isdin
The conglomerate bought its former partner’s 50 percent share to take full ownership of the Spanish skincare label.