Skip to main content

consumers

Technology

Luxury’s Customer Experience Is Getting a Tech Upgrade

Far from replacing the personal, face-to-face service at the heart of the luxury shopping experience, new technologies and digital channels are giving brands engaging and creative ways to enhance their customer relationships.


China

Luxury’s New WeChat Playbook

WeChat’s role connecting brands with Chinese shoppers is evolving fast as it introduces features like e-commerce aggregation and integrated clienteling platforms.


Luxury

Three Threats to Big Luxury

Top-tier luxury brands have come roaring out of the pandemic, but the return of experiences, the rising risk of a global downturn and growing ubiquity of widely distributed labels could spell trouble ahead.


News & Analysis

The State of Fashion: Technology — Download the Special Edition

The special edition of The State of Fashion report by The Business of Fashion and McKinsey & Company explores the great tech acceleration gripping the industry. Download the full report to understand the key imperatives that are spurring top brands and retailers to ramp up investments in technologies from AI to blockchain, to both address pain points and boost their competitive edge.


Retail

How Brands Can Deal With Rising Costs

From altering products to buying materials in bulk, brands and retailers are adapting to a volatile market.


Partner Content

Retail Reborn Episode 4: What Consumers Will Buy

In the final episode, professor of psychology Sheldon Solomon, Depop’s head of sustainability Justine Porterie, The Fabricant's head of content and strategy Michaela Larosse, and Chloé's chief sustainability officer Aude Vergne join retail futurist Doug Stephens to explore how evolving consumer preferences are manifesting in purchasing decisions.


Retail

Mango Plots Retail Expansion With 30 New Stores in US

The Spanish fast fashion retailer will grow its international footprint in the coming years with a focus on the US market.


Partner Content

Retail Reborn Episode 3: How Consumers Will Buy

Adjunct professor in global digital economy Winston Ma, design and Blockchain expert Marjorie Hernandez de Vogelsteller, and fashion tech lawyer Gina Bibby join founder of Retail Prophet, Doug Stephens, to assess the evolving payment space and behaviour.


Retail

What Happens When the E-Commerce Boom Ends

Online sales growth is slowing, returning to its pre-pandemic trajectory. As shoppers head back into the store, their new expectations around service set the stage for the next chapter of retail.


Partner Content

Retail Reborn Episode 2: Which Consumers Will Buy

McKinsey’s head of retail practises in Central and South America, Tracy Francis, luxury analyst Erwan Rambourg and Warby Parker’s SVP of retail, Sandy Gilsenan, join retail futurist Doug Stephens to examine the global forces shaping consumer behaviour and circumstances, and the implications on retail habits.


Workplace & Talent

Ralph Lauren, Race and How Fashion Can Embrace Discomfort

The brand’s collaboration with historically-black Morehouse and Spelman colleges was both celebrated and pilloried online. The fate of an ambitious attempt by a mainstream brand to tackle the issues raised in summer 2020 could influence future Black-focused campaigns for years to come.


Partner Content

Retail Reborn Episode 1: Where Consumers Will Buy

Retail futurist Doug Stephens, associate professor Thomas J. Campanella, ‘Godmother of the Metaverse’ Cathy Hackl, and Stôur Group co-founders Sonny Gindi and Eden Melloul discuss how physical and digital consumer landscapes are evolving to meet next-gen consumer demands.