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Who’s to Blame for Bad Customer Service?
After Kelly Clarkson’s viral clash with a Brooklyn boutique, BoF’s Jessica Kwon and Cathaleen Chen join Sheena Butler-Young on The Debrief to unpack why customer service keeps failing shoppers — and who’s actually paying for it.
The Categories Where ‘Clean’ Still Matters
So-called “clean” skincare has lost its appeal as shoppers favour more clinically proven products. But in cosmetics and fragrance, the appetite is only growing.
Galderma to Acquire ZO Skin Health for $1.5 Billion
The Swiss firm agreed to purchase the medical-grade skincare company from private equity firm Blackstone and the founding Obagi family to expand its US portfolio.
Has Nike Done Lasting Damage to Jordan Brand?
Nike is reducing the number of Jordans it puts on the market as it tries to restore the brand’s exclusivity and pull it out of a slump. Experts say it will take more than reducing supply to fix the problem.
